99win Privacy Policy — Our Commitment to Protecting Your Data

01Introduction & Purpose

99win (https://99win-bd.com) is a trusted online betting and gaming platform for users in Bangladesh. We believe protecting user privacy is a fundamental responsibility — not just a regulatory obligation.

This privacy policy explains how 99win collects your personal information, how it is used, how long it is retained, and what rights you have over your data. By using the platform, you are considered to have agreed to this privacy policy.

For any questions, reach us at support@99win-bd.com — our support team is always ready to help.

02What Types of Information We Collect

We collect only the minimum data necessary to provide our services. No unnecessary information is collected.

For identity verification purposes, a photo of your NID or passport may be requested. These documents are used solely for verification and are stored in encrypted form.

03How We Collect Your Information

99win collects your information through several methods. You should have a clear understanding of each one.

• Directly Provided: Information you provide directly during registration, profile updates, or when contacting support.
• Automatic Collection: While using the platform, your device's IP address, browser type, and session duration are automatically recorded.
• Transaction Records: Details of deposits, withdrawals, and betting activity are recorded and stored in our system.
• Cookies: Some information is collected via cookies during your visit to improve your browsing experience.
• Verification Documents: Documents uploaded for identity verification.

04How Your Information Is Used

The information you provide is used solely for its stated purpose. It is never used for any additional or unauthorized purpose.

• Account Management: For registration, login, and account verification.
• Transaction Processing: To process deposits and withdrawals.
• Service Improvement: To analyze how you use the platform and improve your overall experience.
• Security Assurance: To prevent fraud and unauthorized access.
• Customer Support: To properly address your complaints or queries.
• Promotions & Offers: To notify you of relevant bonuses and offers, with your permission.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.

Your data is never shared with third parties for marketing purposes. If you wish to opt out of promotional communications, please contact support.

05Data Retention & Security

99win has implemented the highest technical and organizational measures to protect your data. Below is an overview of our security framework.

• All data is stored using industry-standard encryption.
• Only authorized personnel have access to specific data, and only on a need-to-know basis.
• Any unusual activity on our servers is detected and flagged immediately.
• After account closure, data may be retained for up to 5 years as required by law.
• In the event of a data breach, affected users will be notified within 72 hours.

06Sharing Information with Third Parties

99win does not generally share your information with third parties. However, sharing may be necessary in the limited circumstances outlined below.

• Payment Processing: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Obligation: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
• Fraud Prevention: Anonymised data may be shared with specialist agencies to help detect suspicious activity.
• Business Changes: In the event of a merger or acquisition, data may be transferred — however, the same privacy policy will continue to apply.

07Cookie Policy

Cookies are small text files stored in your browser. 99win uses various types of cookies to ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and display settings.
• Analytics Cookies: Helps us analyze platform usage and improve your experience.

Analytics and functional cookies can be disabled through your browser settings. Please note that disabling essential cookies may affect the performance of certain features.

08Your Rights

You have certain fundamental rights over your personal data. 99win respects and upholds all of these rights.

• Right to Know: You have the right to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we restrict how your data is processed in certain circumstances.
• Right to Object: You may opt out of your data being used for marketing purposes.

Even if you request data deletion, certain information may need to be retained for a specified period due to legal obligations.

09Child & Minor Protection

99win strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• If a user is suspected of being underage, their account is verified immediately.
• If an underage account is identified, the data is deleted and the account is closed immediately.
• Parents or guardians can file a complaint regarding a minor's account.

To learn more about responsible gaming, visit our Responsible Gaming Page View.

10Policy Updates

99win reserves the right to update this Privacy Policy as needed. For any significant changes:

• A notice will be published on the platform.
• An SMS will be sent to your registered mobile number.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.